- Customers to visit the nearest branch in person
- A letter to be submitted to the branch stating the reason for non-operations along with:
a) In the case of Individual Accounts:
i) ID document as per the acceptable list of ID documents.
ii) Address document as per acceptable list of documents.
b) In the Case of Non-individual Accounts
i) Request should be provided on company’s letterhead, signed off by the authorized signatories along with acceptable list of documents.